FAQs

Yes we recommend you clean your filters (inner and outer) every 20 drying sessions or if it’s easier to remember, once a month. Please watch this video to show you how

Simply hold down the power button for a couple of seconds to turn it on and the same to turn it off. Take a look at this video to show you how https://vimeo.com/764999408/e2f639e1cf

You can’t buy new attachments, but if you have any issues with your current attachments, please contact our customer care contactus@mdlondon.co.uk

230v and yes but where there is a 220v min supply

No

They are magnetic and friction fit.

Twist and pull; they are more resistant when new, but this eases over time.

Yes just simply use the lowest heat and lowest power settings.

Yes just simply use the lowest heat and lowest power settings.

Yes you will hear the motor powering off for a couple of seconds after you have turned off BLOW.

This can be found in the instruction manual that came with the tool.

If you feel or see a build up of products on the plates you can simply wipe them clean with a damp cloth ensuring they are not plugged into the mains

110/230v. As it is dual voltage you can use it whilst travelling in most countries worldwide.

Yes

To limit damage to your hair, it is recommended to dry the hair completely before using STRAIT

Yes the straighteners will automatically turn off after 30 minutes

Make sure you wrap them in the heat pad that comes free with STRAIT.

110mm x 25mm (1 inch wide).

Ceramic coated aluminium.

This can be found in the instruction manual that came with the tool.

Radial 1 LARGE 53mm diameter
Radial 2 MEDIUM 43mm diameter
Radial 3 SMALL 32mm diameter

Radial 1 - Perfect for longer length hair
Radial 2 - Ideal for shoulder length hair
Radial 3 – Suits short hair styles
VENT - Use for detangling on all hair lengths or styling shorter hair

Use a comb to comb the bristles of thebrushalong the barrel to get out all the excess hair. Start at the hand end and work to the top, combing the bristles as though they were hair. Once you removed all the hair take a drop of moisturising shampoo and cover the barrel and the bristles in this and shampoo thebrushas though it was hair. You can also use a tiny bit of conditioner afterwards as well and then rinse and leave to dry. 

Yes our brushes have been designed to be used by all hair types and those with sensitive scalps.

Nylon

It is a ceramic coated metal barrel.

230v; yes but where there is a 220v min supply

No

To limit damage to your hair, it is recommended to dry the hair completely before using WAVE

Yes WAVE will automatically turn off after 30 minutes.

Make sure you wrap it in the heat pad that comes free with WAVE.

Yes use WAVE to create volume at the roots, smooth flyaways and fringes for hair as short as 10cm. The shorter bristles on WAVE will grab onto shorter hair.

It is a ceramic coated metal barrel.

The barrel is 33mm wide and 140mm long.

This can be found in the instruction manual that came with the tool.

Worldwide voltage 100-240v; yes it can be used in the UK, Europe and in the US and wherever there is a voltage supply 100-240v.

Yes

To limit heat damage to your hair, it is recommended to dry the hair completely before using CURL

Yes CURL will automatically turn off after 30 minutes

Make sure you wrap it in the heat pad that comes free with CURL.

As long as your hair is long enough to wrap three times around the biggest 32mm barrel, you will be able to use CURL. We suggest using it on bob length and longer.

It is a ceramic coated metal barrel.

10mm, 25mm, 32mm and a reverse conical barrel 19mm-32mm. All are 140mm long.

This can be found in the instruction manual that came with the tool.

If you feel or see a build up of products on the plates you can simply wipe them clean with a
damp cloth ensuring they are not plugged into the mains

110/240v. As it is dual voltage you can use it whilst travelling in most countries worldwide.

Yes

To limit damage to your hair, it is recommended to dry the hair completely before using
PHAT. Try using a heat protector spray before you straighten.

Yes the straighteners will automatically turn off after 30 minutes

Can I put the straighteners in the drawer or in my bag straight away after using them?

5cm wide and 11cm long

Ceramic tourmaline

This can be found in the instruction manual that came with the tool.

SAC is made from polyester with an EPE foam for insulation and padding. It also comes with a jacquard strap and an engraved metal zip puller.

Use a damp cloth to gently wipe down and allow to dry.

490g

(h) 43cm x (w) 27cm x (d) 8cm

There are 3 storage areas in SAC; the front section with Velcro straps for tools, the back section separated from the front by a padded divider and a mesh zipped pocket area in the lid. The padded divider and Velcro straps are secured and cannot be moved.

You can fit all 3 mdlondon styling tools (BLOW plus nozzles, WAVE, STRAIT) inside
the front area and these can be secured in place with the Velcro straps attached. The back section of the bag can store up to 4 brushes. There is also a zipped mesh pocket in the fold over lid to store clips and accessories. Depending on what products you have, SAC has been designed to have plenty of storage room.

Yes SAC has been designed to store wet products inside. These can be placed in any section of SAC.

Yes the adjustable jacquard strap can be shortened or lengthened to carry the bag cross body or over the shoulder. The strap can also be detached by unclipping each side. There is an additional carry handle on the top of SAC.

There is a hook in the folding lid of SAC which can be used to hook onto the back of a bathroom door or on the side of a wardrobe for ease of access to your products.

You can buy them online through our website here or via one of our approved online retailers such as Harvey Nichols, Amazon, Boots, Very, Next and Currys.

You can see them in Boots & Harvey Nichols stores nationwide and in London Selfridges on the Lower Ground Floor.

Click on this link to our Professionals page

We currently only ship to the UK and Channel Islands. For Republic of Ireland please place your order via:
https://www.savvyandshine.com/collections/mdlondon

Please contact our customer care
team contactus@mdlondon.co.uk with your order number and details.

Standard delivery - UK Mainland Delivery: Orders placed from within the UK are sent via DPD Delivery (Monday - Friday). A signature will be required upon receipt of delivery. During busier times, this may be up to 3 days (72 hours).

You will receive a confirmation email letting you know that our team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

Please contact our customer care team contactus@mdlondon.co.uk

Yes we do. For a Service Worker Discount register or login to your Blue Light Card account and follow the steps to reveal your 11% off discount code. 

Input the Blue Light discount code into the designated box at checkout.

Yes we offer an 11% student discount through this website - click
on this link to enter your email and verify your student status:

https://www.vouchercodes.co.uk/mdlondon.co.uk?oi=8432913&isAffinityOffer=1

Yes, to find out more please email contactus@mdlondon.com

Please contact our customer care team contactus@mdlondon.co.uk

Please read through our returns policy here

Please read through our returns policy here

We will inspect the returned product within 7 working days of receipt and either:

• repair the fault identified or exchange the product on a like-for-like basis at our
  discretion.
• In the instance of a return within 28 days of non-faulty goods, we will refund to the original payment method within 7 days.

We will aim to process your return fully within 14 working days of receipt of the goods to our warehouse, but if you need any further information, please email us at: contactus@mdlondon.co.uk

We offer two years warranty from the date of purchase if registered. 

Please fill out the form here

Please fill out the form here

Please contact our customer care team contactus@mdlondon.co.uk

Yes, the warranty details this.

This can be found in the instruction manual that came with the tool.

Unfortunately Michael does not take private client bookings but if you’re looking for hair tips, hints and advice then please follow him on Instagram

No, Michael has a creative studio in London but does not have a salon open to the public.

To find out more about Michael please visit our About Us page