Subscription Terms & Conditions

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Subscription FAQs

Please scroll down the page for our full Terms & Conditions

How do mdlondon subscriptions work?

Choose “Subscribe & Save” on any of The Numbers products, pick how often you'd like it delivered from the selection and we'll take care of the rest. Our subscription delivery options are for 30, 60, or 90 days. Your product arrives automatically, and you're always in control: skip, pause, edit, or cancel any time from your account.

How much do I save?

You'll receive 20% off your first three subscription orders, then 10% off every order after that. There's no minimum commitment, so you can cancel whenever you like.

Is delivery free?

Yes. All UK subscription orders come with free delivery, for as long as your subscription is active.

How can I view and manage my subscription order(s), history, and upcoming deliveries?

When you begin your first subscription with us an account is created for you automatically. All the information about your subscription(s) is in there, including delivery schedules, billing info, and shipping info.

How do I know when my order is coming up?

You will receive an email around 3 days ahead of your next subscription order’s ship date notifying you of the expected due date.

How do notifications work?

You will receive email notifications for upcoming shipments, notices/changes, and any issues.

Can I change how often my order arrives?

Yes. You can update your delivery frequency at any time from your subscription account based on our available frequency options.

Can I skip an order?

Of course. If you don't need your next order yet, simply skip it from your account. Your subscription will continue as normal from the following cycle. No more than 1 (one) order can skipped consecutively. If you need to skip more than one month you might find it best to change your delivery and billing schedule instead. You will be sent an email notification ahead of each upcoming shipment as a reminder.

Can I swap products?

Yes, you can swap between any of The Numbers products within your subscription at any time.

Can I reschedule a subscription delivery?

Yes. Deliveries can be rescheduled within your customer account up to 14 days from the current schedule.

How do I cancel my subscription?

You can cancel at any time, with no minimum commitment and no cancellation fee. Simply go to your account and select “cancel”. It takes effect immediately, with no need to contact us (though we'd always love to hear your feedback).

What happens if my payment fails?

We'll automatically retry your payment a few times and email you if we need you to update your payment details. You can update your card directly from the link in that email or from your account. If your payment fails after three attempts, your subscription will be paused. You can update your payment method at anytime within your account. Until payment is made your order will not be despatched.

Will I be reminded before I'm charged?

Yes. We'll email you ahead of each upcoming order.

Subscription Terms & Conditions

1. The Subscription Service

mdlondon offers a recurring subscription service ("the Subscription") on selected products within The Numbers range. By subscribing, you agree to receive repeat deliveries of your selected product(s) at the frequency you choose, billed automatically to your chosen payment method.

2. Pricing and Discounts

Subscribers receive 20% off their first three subscription orders, and 10% off all subsequent subscription orders. Discounts apply only to active subscription orders and cannot be combined with other promotional codes unless stated otherwise.

3. Delivery

UK subscription orders qualify for free delivery for the duration of the active subscription. Delivery frequency can be set to every 30, 60, or 90 days, and may be changed at any time via your account.

4. No Minimum Commitment

There is no minimum number of orders required. You may cancel your subscription at any time without penalty.

5. Billing

Your payment method will be charged automatically ahead of each scheduled delivery. We will send a reminder email in advance of each subscription order being processed. It is your responsibility to ensure your payment details remain up to date.

6. Failed Payments

If a payment attempt fails, we will make further attempts to process payment and notify you by the email associated with your subscription. If payment continues to fail after the final attempt, your subscription may be paused or cancelled.

7. Skipping, Pausing, and Editing

You may skip an individual order, pause your subscription, or edit your product selection and delivery frequency at any time via your account, provided changes are made before the relevant order is processed.

Pausing: Subscriptions can only be paused for one month. The pause duration is calculated from when the subscription was going to be charged.
Skipping: Only 1 (one) skip is permitted consecutively. The order can be “unskipped” through the customer portal before the scheduled date if needed.

8. Cancellation

You may cancel your subscription at any time via your account. Cancellation will take effect immediately and will apply to all future orders after the cancellation date. If you are having issues cancelling, please contact us at contactus@mdlondon.com and we will be happy to assist you.

9. Returns and Refunds

Subscription orders are subject to mdlondon's standard returns policy. You can find our Returns Policy here.

10. Changes to the Subscription Programme

mdlondon reserves the right to amend pricing, discount tiers, delivery terms, or the availability of the subscription programme at any time. Where changes affect active subscribers, reasonable notice will be given by email.